Purchases & Refunds Policy

Effective date: 15 October 2026

This policy explains how buying coins works on Pakistanio — on the website at pakistanio.com and in the Pakistanio app for iPhone and Android — and when you can get a refund. It is part of our Terms of Use. The Service is run by Playrox.

1. What you can buy

• Coin packs. Coins are a virtual currency used inside Pakistanio to start game sessions, add play time and unlock premium games. Each pack shows how many coins you get before you pay.
• Offers. From time to time we show offers such as a bonus on your first top-up, a “deal of the day” or a starter pack (website only). Each offer shows what it includes and when it ends before you buy. Bonus coins are added together with the coins you paid for.
• Coins are a licence to use features of the Service. They are not money, have no cash value, cannot be cashed out, and cannot be transferred to another account.
• Buying coins never buys Crystals or rewards. Crystals are only earned by playing.

2. Prices, currency and taxes

• In the app, prices are set and shown by Apple (App Store) or Google (Google Play) in your local currency and include any taxes the store collects.
• On the website, prices are shown at checkout in your local currency where available. Your bank may add a currency conversion or foreign transaction fee; we do not receive it.
• Prices and packs may change. A change never affects a purchase that is already complete.

3. How you pay

We never see or store your full card number. In the app, coins can only be bought through Apple or Google.

4. Delivery

• Coins are added to your wallet as soon as the payment is confirmed — usually within seconds. Your balance is the same on the website and in the app when you are signed in with the same account.
• In the app, every purchase is checked with Apple or Google before coins are added. If the app closes during a purchase, the coins are added the next time you open it.
• If your coins have not arrived within 15 minutes, close and reopen the app (or refresh the website), then contact us with the details in section 7.

5. Refunds

5.1 Our general rule

Coins are digital content delivered immediately. By completing a purchase you ask us to deliver the coins straight away and you acknowledge that, once delivered, you lose any legal right to cancel or withdraw from the purchase, where the law allows this. For that reason, purchases are final and are not refunded, except as described below or where the law where you live requires otherwise.

5.2 When we will refund or fix a purchase

• You were charged but the coins never arrived and we cannot add them.
• You were charged twice for the same purchase.
• A purchase was made on your account without your permission and you tell us promptly (see section 9).
• A technical fault on our side means you could not use what you bought, and we cannot fix it.
• A refund is required by applicable consumer law.

In most of these cases we will first try to put things right by adding the missing coins.

5.3 What is not refunded

• Coins you have already spent, or a change of mind after the coins were delivered.
• Coins or progress lost because your account was closed for breaking our Terms or Community Guidelines.
• Unused coins when you delete your account.
• A game you no longer like, or a game that is changed or removed (we may replace premium games or credit coins instead).

6. How to ask for a refund

6.1 App Store purchases (iPhone / iPad)

Apple handles all refunds for purchases made in the iPhone app. Go to reportaproblem.apple.com, sign in with your Apple Account, choose the purchase and select “Request a refund”. Apple decides under its own policies; we cannot refund App Store purchases ourselves.

6.2 Google Play purchases (Android)

Google handles refunds for purchases made in the Android app. Open your Google Play order history at play.google.com/store/account/orderhistory, find the purchase and choose “Request a refund” or “Report a problem”. Google decides under its own policies.

6.3 Website purchases

Email admin@pakistanio.com within 30 days of the purchase with the details in section 7. We reply within 3 business days. Approved refunds go back to the original payment method; depending on your bank this takes 5–10 business days to appear.

7. What to include when you contact us

• the email address or username on your Pakistanio account;
• where you bought (iPhone app, Android app or website) and the date and time;
• the receipt or order number (App Store receipt, Google Play order number starting with “GPA.”, or the website receipt);
• what went wrong, with a screenshot if you can.

8. What happens to coins when a purchase is refunded

• When a purchase is refunded — by us, by Apple, by Google or through a chargeback — the coins from that purchase, including any bonus coins, are removed from your wallet.
• If you have already spent some of those coins, your balance may go below zero until it is covered by coins you get later, or we may remove items bought with them.
• Repeated refunds or chargebacks for coins that were delivered and used may lead us to limit purchases or close the account.

9. Unauthorised purchases and children

If you see a purchase you did not make, tell us and your payment provider straight away. To stop others buying on your device, turn on purchase approval: on iPhone, “Ask to Buy” or Screen Time purchase limits; on Android, Google Play’s “Require authentication for purchases”. The Service is for adults (18+); please keep your accounts and payment methods secure.

10. Chargebacks

Please contact us before disputing a website payment with your bank — we can usually solve the problem faster. If a chargeback is opened, we will share the purchase and delivery records with the payment provider.

11. Your legal rights

Nothing in this policy limits rights you have under consumer protection laws that cannot be excluded. If the law where you live gives you a right to a refund, we will honour it.

12. Contact

Playrox
[Postal address]
Email: admin@pakistanio.com
Website: pakistanio.com