Interior Minister Mohsin Naqvi ordered the removal of the entire staff at the Gujranwala Regional Passport Office after finding the facility closed during official working hours.
During a surprise inspection, citizens were reportedly unable to enter the office, while cleaning work was underway inside the premises. Only one employee was present when the minister arrived.
When questioned about the absence of the remaining staff, the official could not provide a satisfactory explanation.
Following the inspection, authorities acted on Naqvi’s instructions and removed the complete team from their positions.
The decision came after the passport office was found inaccessible to citizens despite being within its scheduled working hours.
Passport offices provide essential services, including the processing and renewal of travel documents. Unexpected closures can therefore create significant delays and inconvenience for people who may have travelled specifically to access these services.
The incident has placed renewed attention on attendance, punctuality and service delivery at government offices. Citizens visiting public facilities often plan their day around announced timings, making staff availability essential to ensuring services run smoothly.
By taking immediate action, Mohsin Naqvi signalled that government employees are expected to remain present and accessible throughout official working hours.
The response also reflects a broader emphasis on accountability within public-facing institutions. For citizens, the issue goes beyond office discipline.
The Gujranwala incident has also highlighted the role of surprise inspections and regular monitoring in improving administrative discipline. Unannounced visits can help identify attendance issues and ensure that public-facing offices are operating according to official schedules.
Authorities have implemented the orders following the minister’s inspection, bringing renewed focus to how passport offices serve citizens across the country.
Consistent oversight can help prevent similar disruptions and strengthen accountability among government employees.
Interior Minister Mohsin Naqvi ordered the removal of the entire staff at the Gujranwala Regional Passport Office after finding the facility closed during official working hours.
Interior Minister Mohsin Naqvi ordered the removal of the entire staff at the Gujranwala Regional Passport Office after finding the facility closed during official working hours.
During a surprise inspection, citizens were reportedly unable to enter the office, while cleaning work was underway inside the premises. Only one employee was present when the minister arrived.
When questioned about the absence of the remaining staff, the official could not provide a satisfactory explanation.
Following the inspection, authorities acted on Naqvi’s instructions and removed the complete team from their positions.
The decision came after the passport office was found inaccessible to citizens despite being within its scheduled working hours.
Passport offices provide essential services, including the processing and renewal of travel documents. Unexpected closures can therefore create significant delays and inconvenience for people who may have travelled specifically to access these services.
The incident has placed renewed attention on attendance, punctuality and service delivery at government offices. Citizens visiting public facilities often plan their day around announced timings, making staff availability essential to ensuring services run smoothly.
By taking immediate action, Mohsin Naqvi signalled that government employees are expected to remain present and accessible throughout official working hours.
The response also reflects a broader emphasis on accountability within public-facing institutions. For citizens, the issue goes beyond office discipline.
The Gujranwala incident has also highlighted the role of surprise inspections and regular monitoring in improving administrative discipline. Unannounced visits can help identify attendance issues and ensure that public-facing offices are operating according to official schedules.
Authorities have implemented the orders following the minister’s inspection, bringing renewed focus to how passport offices serve citizens across the country.
Consistent oversight can help prevent similar disruptions and strengthen accountability among government employees.
